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Captives at Crossroads – Need for Industry Collaboration
Opening remarks at 1st meeting of NASSCOM NCR Captives Forum (October 28, 2010) Captives are a very important part of the BPO/IT services industry in India. While the big providers tend to generate more visibility, contribution of the Captives are no less significant. Captives are integral to their parent companies and in most cases add…
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How would the BPO industry evolve over the next 3-5 years?
Offshoring will undoubtedly continue to grow significantly over the next 3-5 years. Not only are benefits of Offshoring now well proven but it is becoming an essential approach to doing business in many industries. Companies or market segments that have lagged so far in offshoring will increasingly start leveraging it in future. While the demand…