Synopsis of the session I had taken on Global In-House Centres for a management group at FIL India An Overview Global In-House Centres (or ’Captives’ as they are often called) were initially set up as global delivery centers to support technology and contact center operations,  primarily to leverage the availability of suitable talent at much lower cost in…

Excerpts from my speech at the launch of the book Uber Karma. August 25, 2013 We are in the age of hyper-consumerism, where there are many attractions and temptations. We are always running after outer trappings of success – money, possessions, power and position. However, this is a trap. We are caught in a never…