Note: We have used the term “GICs – Global In-house Centers” through out this note instead of the more traditional term “Captives”Part 1 – GICs reaching a Tipping Point Part 2 – GICs can become Revenue Centers Part 3 – Value Addition is an imperative for GICs Realizing full potential of GICs will require many…

Note: We have used the term “GICs – Global In-house Centers” through out this note instead of the more traditional term “Captives” Part 1 – GICs reaching a Tipping Point GICs can become Revenue Centers The increasing maturity of GICs creates the opportunity for them to add value beyond labor cost arbitrage on the back-office…

Note: We have used the term “GICs – Global In-house Centers” through out this note instead of the more traditional term “Captives” Today, most enterprises are looking for innovative ways to drive growth and gain a competitive advantage.  They are looking to serve new client segments, build a presence in newer geographies and markets, and…

Discussion at ET NOW – NASSCOM Round Table As we seek to fast forward development of Manesar as an IT/BPO hub, we should answer two key questions: What is the value proposition of Manesar for IT/BPO industry? What should be done to improve the value proposition of Manesar? Manesar Value Proposition Manesar’s value proposition is…

It has been a week since the big debate on the Lokpal bill in the parliament and subsequently Anna Hazare breaking his fast.  A week is a long time especially in Indian politics.  Now that the protests have subsided, Government is back to its usual tricks especially in trying to target key members of Team…

It is a fascinating time for Brand India.  I feel our country is at very important cross roads.  Last 10 years have been very special for India.  We have been one of the fastest growing economies in the world, we are world leaders in industries like IT and BPO and many Indian companies are now…

Over the past days, as the Anna Hazare anti-corruption movement has gripped India there have also been some voices of concern and dissent.  Some of them are predictable like Arundhati Roy and the government supported National Advisory Council (NAC) gang.  However, there have also been many people I see as reasonable and are friends and…

It is now 5 days since India won the world cup.  My heart is still full of pride and enormous joy.  I have been reflecting on what makes this victory so very special and why I feel so good about it.  For me the most brilliant aspect of this victory is that the final was…

Opening remarks at 1st meeting of NASSCOM NCR Captives Forum (October 28, 2010) Captives are a very important part of the BPO/IT services industry in India. While the big providers tend to generate more visibility, contribution of the Captives are no less significant.  Captives are integral to their parent companies and in most cases add…

Offshoring will undoubtedly continue to grow significantly over the next 3-5 years. Not only are benefits of Offshoring now well proven but it is becoming an essential approach to doing business in many industries. Companies or market segments that have lagged so far in offshoring will increasingly start leveraging it in future. While the demand…